Information We Collect
When you contact us, we collect the details you share so we can help with your plumbing. This includes your name, phone number, email address, service address, and a description of the problem you are facing.
Like most websites, we also collect basic technical information automatically. This includes your IP address, browser type, device type, and the pages you visit on our site.
How We Use Information
We use your contact details to call you back, schedule your service visit, and send updates about your appointment. If you ask for a quote or estimate, we use your information to prepare and share it.
We also use your information to improve our services, respond to your questions, and keep records of the work we perform. We do not sell your personal information to anyone.
Cookies and Tracking
Our website uses cookies and similar tools to help it run smoothly and to understand how visitors use it. Cookies are small files stored on your device that remember your preferences and track basic usage.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well.
Analytics and Third-Party Tools
We use third-party analytics tools, such as Google Analytics, to see how people find and use our website. These tools collect anonymous data like page views and time on site. They do not identify you personally.
We may also use third-party scheduling or communication tools to manage appointments and messages. These providers only access the information needed to perform their service for us.
Data Sharing and Disclosure
We share your information only when it helps us serve you. This includes sharing your address and service details with our plumbers and dispatchers so they can reach you and complete the job.
We may also share information with trusted service providers who help us run our business, such as scheduling software or payment processors. We require them to keep your information confidential.
We will disclose your information if the law requires it, such as in response to a court order or to protect the safety of our team or others.
Data Retention
We keep your personal information for as long as we need it to provide plumbing services, maintain your service history, and meet our legal and accounting obligations.
When your information is no longer needed, we securely delete or anonymize it.
Data Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. This includes using secure connections on our website and limiting access to your data to team members who need it to do their jobs.
No method of sending data over the internet is completely secure, so we cannot guarantee absolute security. But we work hard to keep your information safe.
User Rights
You have the right to ask us what personal information we hold about you and to request a copy. You can also ask us to correct or delete your information, or to stop using it for marketing.
To make a request, just call or email us using the contact details below. We will respond as quickly as we can.
Children's Privacy
Our website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has shared information with us, please contact us so we can remove it.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or the law. When we do, we will post the new version on this page with a new effective date.
We encourage you to review this page whenever you visit our website.
Contact Information
If you have questions about this privacy policy or how we handle your information, we are here to help. Call us at (717) 607-0560 or email us at privacy@plumberhersheypa.com.
You can also reach us by mail at Plumber Hershey PA, 123 Chocolate Ave, Hershey, PA 17033.